Replace the cable with a brand new cable as needed.Įnsure internal drives are detected in the system BIOS.įor internal drives, please refer to Answer ID 5264: How to access the system BIOS on a PC.įor external drives, please refer to Answer ID 18075: Access and Use Disk Management Tools on Windows. Ensure to use a known good power, data cable and or USB cable. Network Sharing is not enabled on the comptuer in Windows 10 or 11.ĭouble check all connections and ensure they are tight and secure.The computer is not on the same network as the My Cloud.My Cloud OS 5 - the SMB (Server Message Block) protocol is not set correctly.My Cloud Home and Duo are not supported by Acronis True Image for Western Digital.Supported network storage devices may not be recognized by Acronis for the following reasons. A drive may not be detected if it is connected to a RAID port, even if the drive is not configured as a RAID on various motherboards.Cloning of an External USB Drive is not recommended.A 3rd party enclosure, reader, docking station or drive bay may be blocking access to the drive and is not recommended.A 3rd party backup or antivirus software may be blocking access to the drive. Supported drives may not be recognized by Acronis for the following reasons. Learn why and how to resolve Acronis True Image for Western Digital software not detecting or recognizing the drive.*END Acronis True Image for Western Digital Does Not See or Recognize My DriveĪcronis True Image for Western Digital software does not see my drive.
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